Contact
The fastest way to reach us is email. We answer within 1 business day, Monday through Friday.
If your dog isn't well
Stop giving Puptide and call your veterinarian. They can see your dog and we can't, so they come first — always.
Once your dog is seen, please tell us what happened at support@takepuptide.com. Include the lot number from the base of the bottle if you still have it. We take reports seriously and we'd rather hear about a problem than not.
Orders and delivery
Email us with your order number and we'll pick it up from there. If you need to change or cancel an order, reach us as quickly as you can — once a shipping label is created we can't alter it, though our 60-day guarantee covers you either way.
Tracking questions, missing packages, and damaged bottles are all covered in our shipping policy, and we'd rather just sort it out than make you read it first.
Dosing and product questions
Happy to help with anything on the label: how much to give by weight, how long a bottle lasts, what's in it, how it's tested.
What we can't do is advise on your individual dog. If your question involves a medical condition, a medication they're already taking, or whether Puptide is right for them specifically, that's a conversation for your vet. We're not qualified to answer it and we're not going to pretend otherwise.
Certificate of analysis
Every batch is assayed for NMN content and screened for heavy metals. If you'd like the certificate for your bottle, email us the lot number printed on the base and we'll send it over.
Returns and the guarantee
Sixty days, opened bottles included. If it isn't doing anything for your dog, email us — we'd genuinely rather know than have you finish the bottle out of politeness.
Wholesale, retail and press
Email support@takepuptide.com with "wholesale" or "press" in the subject line and it'll reach the right place.
Mailing address
Puptide
[STREET ADDRESS]
[CITY, STATE, ZIP]
United States
Please don't send returns to this address without emailing first — we'll give you the right one.